Need help?
Frequently Asked Questions
Ordering
Browse the collection and add directly to cart, or write us at sales@moanne.com if you need a custom quote or have questions before ordering.
Yes. Dimensions, finishes and materials are fully customisable on all pieces. Contact us with your project details and we'll put together a quote.
You can modify your order within 2 days of confirmation. After that, changes depend on the production stage — contact us and we'll find a solution.
Shipping
Yes, we ship all over the world. Shipping costs vary based on the destination and size of the order and will be calculated and added at checkout.
Our products are handmade to order. Production typically takes around 8 weeks, with additional time for delivery. Custom orders and large quantities may take between 12 to 24 weeks.
Once your order has shipped, we will provide you with a tracking number via email so you can monitor its progress.
Contact us immediately at sales@moanne.com with photos of the damage. Keep the original packaging. We'll sort it out.
Returns and Warranty
Yes, our products come with a 24-month warranty against manufacturing defects. This warranty does not cover damage due to misuse, accidents, or alterations.
We accept returns of defective or damaged items within 14 days of receipt. Contact us at sales@moanne.com with your order details and photos, and we'll assess whether repair or replacement is the right course of action.
Depending on the nature of the damage, we may offer repair services. Please contact us at sales@moanne.com with details and photographs of the damage to discuss repair options.
General
Moanne is a design company specializing in handcrafted furniture and home decor.
We aim to make a positive impact on the world, fostering genuine connections and promoting mindful consumption. Through our avant-garde designs, we celebrate individuality and enrich lives, transforming spaces into arenas of inspiration and personal expression.
We're based in Spain. We operate online and ship internationally.
Moanne was founded in 2015 with the mission of creating handcrafted pieces that challenge conventional aesthetics and inspire thoughtful reflection.
Write us at sales@moanne.com or through the contact page. We'll get back to you within 48 hours.
